$100 refill card = $125? | 7-Eleven Rates and Plans | Consumer forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Go to Bottom
No permission to create posts
sp_Feed Topic RSS sp_TopicIcon
$100 refill card = $125?
May 19, 2009
11:38 pm
Ed Apeman
Member
Members
Forum Posts: 6
Member Since:
May 19, 2009
sp_UserOfflineSmall Offline
Go to Top
1sp_Permalink sp_Print

Hi from a newbie to Speakout!

From this site and the official SO site, it was my understanding a $100 refill would give me $125 in airtime - I added my $100 then checked my balance and it has only gone up by $100 - will this amend itself, or do I need to call customer service?

Not sure if it is just me, but I find the customer service number to be very quiet and difficult to hear the person on the other end - I hope that is not a sign of the call quality on this network / phone.

May 20, 2009
12:34 am
Big Ang
Member
Members
Forum Posts: 243
Member Since:
October 21, 2008
sp_UserOfflineSmall Offline
Go to Top
2sp_Permalink sp_Print

Double check the airtime rate.

$100 airtime gets bumped up to $125 because Speakout's system can't handle two different airtime rates.

Perhaps Speakout fixed the problem? See if your airtime rate is 20 or 25 cents per minute.

$100 @ 20cents per minute is the same as $125 @ 25cents per minute.

May 20, 2009
6:35 am
starter
Member
Members
Forum Posts: 20
Member Since:
November 15, 2008
sp_UserOfflineSmall Offline
Go to Top
3sp_Permalink sp_Print

Ed Apeman said:

I added my $100 then checked my balance and it has only gone up by $100

Did you add one $100 voucher, or two $50 vouchers?

May 20, 2009
4:21 pm
Ed Apeman
Member
Members
Forum Posts: 6
Member Since:
May 19, 2009
sp_UserOfflineSmall Offline
Go to Top
4sp_Permalink sp_Print

It was a $100 voucher.

I emailed customer service and they have corrected the balance.

No permission to create posts
sp_Feed All RSS
Go to top