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4:35 am
It seems that Fido wants me to give them 30 days in advance before they will let me switch, and they won't allow you instantly.
It's my first and only contract I have ever made so I was wondering form you people who switched from carriers like Fido or Rogers, did you also had to wait 30 days before switching to SO?
How did you did with your number porting? I know your service has to be active in order to do so.
What if you just port it immediately when you get SO, can they still charge you for 30 days even tho you ported your phone number?
Thanks
8:08 am
did you also had to wait 30 days before switching to SO?
Yes, it's standard industry practice 🙁 Also, if you are still on contract, expect to pay an early termination charge.
One thing you can do to minimize the cost of the last 30 days is to cancel all extra-cost features like voicemail a day or so before you call to give them 30 days notice.
How did you did with your number porting? I know your service has to be active in order to do so.
See the FAQ.
What if you just port it immediately when you get SO, can they still charge you for 30 days even tho you ported your phone number?
Absolutely. The bastards don't miss any opportunity to screw you over.
10:47 am
Well I was thinking I could give them my 30 day notice, and once 25 days pass, to call SO and start my porting process.
5 Days should be enough to port it before the service goes inactive and you can't port your number anymore.
I am just hoping the bastards won't terminate my account before 30 days so it won't have time to port the number?
10:50 am
Iuli said:
It seems that Fido wants me to give them 30 days in advance before they will let me switch, and they won't allow you instantly.
You're doing it wrong. Do not cancel your service with Fido directly.
Contact Speakout and ask them to port your number from Fido. SO will make the arrangements to transfer the number, which will take place within a day or two. Fido will automatically cancel your phone service and charge you a cancellation fee that varies from 1 month's service to the full penalty amount for cancelling your contract, depending on how many months you have left in your agreement.
I ported two phones from Rogers to Speakout last summer by contacting Speakout and asking them to port the numbers (Rogers told me they needed 30 days to 'cancel'). Both numbers were ported within 24 hours, because Rogers/Fido/Telus/etc are required by law to allow the transfer of a number.
My contract was two months away from expiry, and I was charged $20 per month for the remaining two months (check your contract to see what your penalty will be). There were no additional fees.
If your contract with Fido has expired and you're month to month, expect to pay the equivalent of 1 month's service from the date your phone is ported.
11:09 am
If your contract with Fido has expired and you're month to month, expect to pay the equivalent of 1 month's service from the date your phone is ported.
And as I said before, call Fido to drop all extra charge features so that your last month will be as cheap as possible.
6:11 pm
Iuli said:
It seems that Fido wants me to give them 30 days in advance before they will let me switch, and they won't allow you instantly.
It's my first and only contract I have ever made so I was wondering form you people who switched from carriers like Fido or Rogers, did you also had to wait 30 days before switching to SO?
How did you did with your number porting? I know your service has to be active in order to do so.
What if you just port it immediately when you get SO, can they still charge you for 30 days even tho you ported your phone number?
Thanks
I switched from Rogers to Petro Can recently & had detailed my experience in this thread:
Can I keep my number (Posted by Robert).
You can find this post under "7-11 Rates & Plans"
My post was written on June 5.
Maybe you can take it as reference. Sorry for my laziness for not writing the whole thing again.
11:57 pm
Hi,
I have read all your posts and I pretty much understood how the things will be going.
However, is it not my suggestion better?
I am month by month (since my contract expired), so I am wonderingL:
instead of porting the number and then having to pay for 30 days which I am not using (even the basic yes), isn't it better to tell them to cancel, in theory they should give me the last date I can use the phone (with my phone number ofc), and then with about 3-5 days before that day THEN call SO/PCan to transer the number?
Or once you tell them to cancel even if you still have those 30 days, you will be unable to transfer your number anymore? Are they so lame that they would do that?
8:11 am
isn't it better to tell them to cancel, in theory they should give me the last date I can use the phone (with my phone number ofc), and then with about 3-5 days before that day THEN call SO/PCan to transer the number?
Yes. That's what I suggested upthread and it's what I did when I ported from Bell Mobility.
10:38 am
Hi Iuli, in theory what you're thinking can be done because it is mandatory for Fido to release your number.
So, call Fido to cancel their service 30 days in advance and then like Bylo call SO to port your current number with Fido a few days before the last Fido service date to play safe.
I didn't call Rogers to cancel just because I wasn't aware of the 30 days notice rule.
10:06 pm
Cool thanks alot guys.
I am still debating this for a bit.
I have 50 minutes anytime including call display for 15$/mth (total except tax) with per second billing.
With the same money I can get 70 minutes with SO/PCan but it's billed by minute.
Also SO/PCan dosen't have call forward so if somebody calls my cell and i'm home I can't forward the call to talk with them. But I can also pay a lot less than 15$ if in that month I barely use it.
Hmmm...
2:54 pm
<<<
Excellent idea, Iuli, to minimise your loss from the clutches of those ever-greedy s-o-bs by giving them 30-day notice and then on the 25th day tell SO to port your number over.
Once SO ports your number over, then your old account is automatically gone and any loss to you should cost only a day or 2 instead of bigger loss of 30 days!! ...that is if you have no contract and have only month to month...
The governments allowing such systems and rates that we have here are so greedy, cumbersome and insulting to us... the government protects big money of big corporations to eat bread while we poor hardworking stiffs get the shaft and can eat dust... In Europe, Australia and elsewhere, their rates are so cheap and porting your number is just removing your SIM card and putting it into any cell phone of any other company... our rates are one of the most expensive in the world and so highly limited in use that we we just cannot use our phones anywhere in Europe and in many countries... in spite it of being so expensive!!
at the same time, these greedy companies trumpet their per sec billing, free voicemail, etc etc BUT quietly over time, they add and increase charges, sometimes pretending to cover their own cheating, sorry as$es by sending you a token message to read "changes" in some almost impossible to find site... so well hidden in their website... almost impossible to find and read that they have increased charges or axed the previously trumpeted "freebies"... knowing that we'll give up looking and never know the increases.
The governments here make smokes and mirrors all in favor of the big corporations to make us prisoners of the big companies... hard and even costly to get out to choose our own company in spite of the fact that we have "controlling agencies" , complaints bureau, small courts, ombudsman... all just smokes and mirrors to mislead us thinking that the govt is working for us when in actual fact they are NOT.
Big corporations here are getting away with EVERYTHING... from misleading us about our cellular prices and charges to incredible gas, food and medical price increases to make BILLIONS of $$$$ profits and getting away with it... and the govt just catch a few small fish to mislead us again and again.
2:26 am
To Iuli, You said that if somebody calls your cell and you are at home you can't forward your cell to your home phone and talk to them. Do you know they charge air time on your cell if you forward your cell to any other phone. So it is no sense to forward your cell to any other phones.
4:05 pm
JL68 said:
To Iuli, You said that if somebody calls your cell and you are at home you can't forward your cell to your home phone and talk to them. Do you know they charge air time on your cell if you forward your cell to any other phone. So it is no sense to forward your cell to any other phones.
Maye Iuli is having similar service terms as when I was with Rogers.
Back then, though I was already off contract, my service terms remained the same and I was offered 2,500 free call forwarding minutes each month. So when I was at home, I forwarded all my cell calls to my home number & had never been charged extra.
10:13 pm
I'm not sure, I never seen being charged for forwarding.
Maybe this is something I should check, even tho I pretty much already decided I'm going to drop Fido and switch.
Maybe I allways extra minutes? Also I have home phone for only 2 months so I didn't actualy had a chance to check.
4:19 pm
It's funny how when I told them I want to start my 30 day they started giving me more offers, and one of them was if I find somebody to take over my account they would give me 50$.
I phoned them a bit later to ask about all their conditions (cause nobody gives you 50$ for free) and another guy said he will give 100$ to me and the guy who takes over, basicaly something else.
Tempting but I think I don't want to get involved because as it seems every agent will tell you something else and most likely at the end of the day will always switch around and play with you once they see they secured somebody else.
5:41 pm
Iuli said:
It's funny how when I told them I want to start my 30 day they started giving me more offers, and one of them was if I find somebody to take over my account they would give me 50$.
I phoned them a bit later to ask about all their conditions (cause nobody gives you 50$ for free) and another guy said he will give 100$ to me and the guy who takes over, basicaly something else.
Tempting but I think I don't want to get involved because as it seems every agent will tell you something else and most likely at the end of the day will always switch around and play with you once they see they secured somebody else.
If somebody is to take over your account it probably means he is to keep your phone number as well.
So it depends on how willing are you to give up your current number despite the rather attractive offer.
And beware of what they offer over the phone with no black & white.
Just my 2 cents.
6:17 pm
another guy said he will give 100$ to me and the guy who takes over
"If it sounds too god to be true..."
They probably also want to lock you into a 3 year contract so in the end you'll pay back that $100 several times over.
In any case, I'd refuse to consider any offer that they aren't willing to put in writing and signed by a responsible person (i.e. not some outsourced salesperson but at least a Rogers manager.)
5:36 pm
Iuli said: t's funny how when I told them I want to start my 30 day they started giving me more offers.
Yes, when you call customer service and tell them you'd like to terminate your service, they transfer you to their retention staff. Their job is to hook you into a new contract.
Just politely decline, because Speak Out doesn't have monthly system access fees and will never charge you hundreds of dollars to get out of a bad contract. The most powerful thing you can do to change the mobile phone market is Canada is to vote with your feet. Just say no to Fido, Kudoo and all the other cutsey marketing gimmicks and choose affordable no-frills service.
