The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
Facebook
Twitter
Email this
Log In
Register
Home
Topic RSS
1:40 pm
October 14, 2013
Offline
My SpeakOut account had over $40 credit in it mid September. I just logged on and my balance was $1.41!! I was on a regular monthly value plan including unlimited browsing. I never authorized any deductions and $40 seems like a lot of money to blow through in such a short time. I never received any notification of when the plan changed from UMB to data but I am assuming this is why I have been charged. Has anyone else had their account drained recently?
4:48 pm
October 14, 2008
Offline
If your account had $40 in mid-September, then they could have deducted the monthly fee for September then (minimum $20), then again for this month ($20). That adds up to $40. That's if you were on the minimum amount in monthly plans.
7:39 pm
October 14, 2013
Offline
Nope not that. The monthly amount charges start on the 17th of each month. I am sent a notification text several days before it is automatically renewed and I am charged. It hasn't been a month since my last charge and I did not get the text reminder usually sent two days before. The last texts I got were on Sept 15 that said I had $75.16 in my account and then Sept 17 that said my monthly plan had been renewed and would expire on October 17, 2013. I should have been deducted $35 for my monthly value plan and that's it! Instead I had $74 gone and no notification as to why?!
