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2:14 pm
October 21, 2008
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I was registering for my SO on-line account and read the terms and conditions first. They include the statement
Refilling Your Account before Service End Date: If you want to refill your Service balance prior to your Service End Date, you can do so by purchasing a refill card at a retailer location or online, when it becomes available, and using the refill card PIN to refill your account at https://www.speakout7eleven.ca. When you refill your account or it is automatically refilled by a recurring charge, you will lose any unused Service balances (including any remaining minutes, text and/or multimedia messages, megabytes of data usage, and Service days) and your account will be reset with the refill amount of the new Service balance.
Does this mean that we lose any remaining time on our phones when we apply a refill? Has anyone done a refill lately and had this happen?
2:19 pm
October 21, 2008
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The SO rates page states:
With SpeakOut, your time is yours, good for a full 365 days, and any unused time rolls over when you buy more.
These pages seem contradictory to me.
3:30 pm
August 20, 2010
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I think this means (or is supposed to mean) that if you renew your web browsing (or text messaging) plan (before it has expired) that you will start afresh a new 30 day period.
5:29 pm
December 11, 2009
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Added $25 new air time on Nov 19 to a SO phone.
The air time balance was carried forward. We didn't lose it.
4:38 am
December 8, 2009
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em, I just did so after my number was blocked within 24 hrs. My remain dollar still there. I called the CS they don't have any idea about it but say if there is money there try refill to keep it. And it DOES save the amount in my account.
I checked their website, it says account will be held for 45 days if it passes expiry date. It doesn't say money left in account will be still kept or not. But anyway in my case, money kept. CS told me they can do nothing if my money's gone. It all depends their system....
11:23 pm
December 14, 2010
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Why was your number blocked?
2:12 am
May 1, 2009
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t-lab said:
I was registering for my SO on-line account and read the terms and conditions first. They include the statement
Refilling Your Account before Service End Date: If you want to refill your Service balance prior to your Service End Date, you can do so by purchasing a refill card at a retailer location or online, when it becomes available, and using the refill card PIN to refill your account at https://www.speakout7eleven.ca. When you refill your account or it is automatically refilled by a recurring charge, you will lose any unused Service balances (including any remaining minutes, text and/or multimedia messages, megabytes of data usage, and Service days) and your account will be reset with the refill amount of the new Service balance.
Does this mean that we lose any remaining time on our phones when we apply a refill? Has anyone done a refill lately and had this happen?
Looks like these are Things to Come.
3:26 pm
August 20, 2010
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I fear that you might be correct mjbad2. If this actually happens, it will wipe out any benefit that Speakout has (at least for me) and I will (sadly) abandon it.
6:52 pm
March 31, 2007
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davidA said:
If this actually happens, it will wipe out any benefit that Speakout has (at least for me) and I will (sadly) abandon it.
Me too.
9:08 pm
December 10, 2009
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Same here !
9:19 pm
October 14, 2008
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It seems to me they are just stating about the recurring charges (for unlimited internet, texts) that sort of thing, and not regular airtime.
If it is true, that is absolute and complete BS!! I emailed 7-Eleven to see what's going on, and will see what their reply will be.
10:02 pm
May 2, 2009
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iamdrumming said:
It seems to me they are just stating about the recurring charges (for unlimited internet, texts) that sort of thing, and not regular airtime.
Yeah, that's how I read it, too. As well, the "your unused balance carries over if you top up before expiry" policy is a standard feature of all prepaid phone plans, at least all of the ones that I have ever researched. So, if SpeakOut did, for some reason, decide that they would not allow unused airtime to roll over, I think they would be unique in the prepaid business.
Personally, I think this is a false alarm, and that the wording in those Terms & Conditions does not apply to the economical 365-day airtime that we all know and love. Hopefully, this will be confirmed in the reply you get from SpeakOut.
11:41 pm
October 14, 2008
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I just got an email back from my source at SpeakOut. Actually I sent a few emails myself . I was just shocked (to say the least) that they would do that, or attempt to do that. They told me it is in fact UNTRUE.
T-lab, thanks for that find on the Terms page of their site. Since it's the Terms we as customers have to go by, we all must pay close attention to what is posted there.
ALL balances DO carry forward. They told me as well that they will pull the confusing wording from their website.
Thanks SpeakOut for clearing this up!
3:29 am
May 1, 2009
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iamdrumming said:
I just got an email back from my source at SpeakOut. Actually I sent a few emails myself . I was just shocked (to say the least) that they would do that, or attempt to do that. They told me it is in fact UNTRUE.
T-lab, thanks for that find on the Terms page of their site. Since it's the Terms we as customers have to go by, we all must pay close attention to what is posted there.
ALL balances DO carry forward. They told me as well that they will pull the confusing wording from their website.
Thanks SpeakOut for clearing this up!
Good Job OP and iamdrumming and others.
11:28 pm
March 4, 2010
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Another new term for REFILL:
"You must add your 7-Eleven SpeakOut Wireless refill card to your 7-Eleven SpeakOut Wireless account within one year from the date of purchase, as the Card/PIN expires."
Is it better than before? New refill card/pin expiry days is changed from 90days to 365days?
Just wondering....
