The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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11:08 am
less than 24 hrs according to the FAQ on the home page, as shown below
but I just called customer service, i was told it is 45 days.
anyway, i will buy a voucher asap since my airtime expired at the end of september.
13a. What happens if my airtime expires of my balance reaches $0?
If your airtime expires: You have less than 24 hours to refill or your SIM card number becomes void and you need to buy another SO SIM.
If your balance reaches $0 (before your airtime has expired): You have 45 days (or until your airtime expires, whichever is earlier) to refill after your balance reaches $0 or your SIM card number becomes void and you need to buy another SO SIM.
5:07 am
March 15, 2008
Offline
wanderingcat said:
less than 24 hrs according to the FAQ on the home page, as shown below
but I just called customer service, i was told it is 45 days.
anyway, i will buy a voucher asap since my airtime expired at the end of september.
N.B. that the FAQ makes a distinction between "airtime expires" (<24 hr) and "balance reaches $0" (<45 days.)
[Peter, you may want to split 13a into 13a and 13b.]
If your airtime expired in September, i.e. your 365 days ran out, then you've lost your SO account and SIM.
7:20 pm
I screwed up and forgot that my account expired on Oct. 13 (balance > 0). I read the FAQ about losing my SO account and SIM so I called customer service. I was told by a nice agent that if I bought a top up right away she would be able to reactivate my account manually. I did so, called back and my phone is working without further fuss. So I don't know about the 45 day limit, but 31 days after expiry did work just fine.
Thanks for a great site!
