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7:31 pm
has anyone heard anything recently if speakout is going to change there 365 day expiry on airtime cards i hope not thats the only reason why prob half the people are with them
3:52 pm
July 12, 2009
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Hi everyone I am a recent convert to SO.
I decided to send an email to SO based on the conversations in this thread based on the "better late than never" philosophy.
Here are the results:
I am writing to suggest that the $15.00 airtime cards with the 30 day expiry for Speak Out are a very serious affront to your customer base and a ridiculous idea.
A very major fraction if not all of your customers are using SO Phones simply because of the 365 day credits.
The 365 day credit on the $25 top up is as uniquely 7-11 as the Slurpee -- don't mess with either of them.
...ron...
THE REPLY:
We agree and we will be discontinuing this voucher as it was not well received by our customers.
Thanks for the feedback as we are listening.
Askspeakout
...ron...
4:51 pm
thanks for the input ron but does anyone wonder if they will change the 365 day expiry because petro canada did it back in march and ztar which owns petro canada also owns speakout so im guessing they probably will do the same eventually i hope im wrong on this
5:16 pm
March 15, 2008
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Great news and thanks for sharing it with us RonM.
if they will change the 365 day expiry
I prefer to be positive about this. A lot of us sent them negative e-mails about the $15 voucher and short expiry date so hopefully they got the message that they shouldn't mess with a good thing.
because petro canada did it back in march and ztar which owns petro canada also owns speakout so im guessing they probably will do the same
ztar doesn't own either PCM or SO. ztar is an MVNO. They buy airtime and other cellphone infrastructure from Rogers, package it into a prepaid service and then sell it through 7-11 as SO and PC gas stations as PCM. I don't know the details of the arrangements they have but, as is currently the case, the specifics of the offerings can differ between SO and PCM. So if 7-11 continues to believe that offering 365 days airtime offers a competitive advantage over PCM they'll continue to do so.
Remember too that the winners of the recent spectrum auction will launch later this year and early next. They too will provide some competition in the pre-paid space.
5:30 pm
October 14, 2008
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This is GREAT news all around, and shows that Speak Out is listening. I know I sent them several emails, all "nicely" worded of course. 🙂
As I said in my earlier posts, this was nothing more than a smokescreen, and Speak Out wanted to test the waters and see if we would accept shorter expiry dates. I'm glad we all banded together and told them our thoughts.
Thanks to all.
5:59 pm
July 12, 2009
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I hope the winners of the spectrum auction add some competition. However radio spectrum is a small part of the equation. Cell phone coverage and/or mobile internet depend on an infrastructure of towers and radio sites.
The old Telcos had physical plant in place with old microwave and communications towers so adding cell service was less expensive for them than a newcomer. Rogers (through Cantel and Sprint before consolidation under the Rogers system) used the old CN/CP telecoms system to build out their cell network using existing infrastructure. Both options have added lots of towers and coverage as time progressed, but their startups were made considerably easier because they had existing towers to deploy their start up offerings.
New competition won't have existing infrastructure to build from, nor other services to split the cost of operating and maintaining infrastructure with.
The sad reality of communications in Canada is that you can cover over 90% of the poulation by covering less than 10% of the physical area. The newcomers will concentrate on that 10% of the area which will provide some nasty surprises as people using their services travel and expect the same sorts of "follow me" coverage they get from existing providers, and no benefit whatsoever to folks outside a few densely populated urban areas.
8:40 pm
March 15, 2008
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New competition won't have existing infrastructure to build from, nor other services to split the cost of operating and maintaining infrastructure with.
As I understand it, the incumbents are required to make their infrastructure available (on commercial terms) to the newcomers for at least five years. That said, the newcomers could decide to lease only the most essential towers in the most populous urban areas. We'll have to see how this unfolds.
1:53 am
has anyone heard or suspect that speakout will change there expiry dates because petro canada did it and arnt they both owned by ztar? if so wouldnt one follow the other
7:40 am
March 15, 2008
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has anyone heard or suspect that speakout will change there expiry dates because petro canada did it
Sure. Lots of people speculating about it but no one with authoritative information.
arnt they both owned by ztar? if so wouldnt one follow the other
No and not necessarily. Read my post half a page upthread.
