The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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8:49 pm
December 5, 2009
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I read the first page and I'm not sure I understand the difference between the airtime left in my account and the balance left in my account ? Also, can I have 0 balance but still have airtime ? And vice versa, can I have 0 airtime but still have balance ?
Thank for helping.
Quote from first page:
13a. What happens if my airtime expires of my balance reaches $0?
If your airtime expires: You have less than 24 hours to refill or your SIM card number becomes void and you need to buy another SO SIM.
If your balance reaches $0 (before your airtime has expired): You have 45 days (or until your airtime expires, whichever is earlier) to refill after your balance reaches $0 or your SIM card number becomes void and you need to buy another SO SIM.
...........
PS: One extra question: When I make a call, is there a warning telling me that's I'm making a long-distance call ? (Meaning: if there's no warning, then I know this is still Local-Calling).
This is because, for example, in Montreal, you have 514-, but in Laval, right beside Montreal, you have a different Area-code, but for all phone-providers, it's still a Local-call, and you don't pay Long-Distance. Same thing between Ottawa and Hull. But you never know, because sometime, you call same Area-code, but it's in fact Long-distance.
9:11 pm
October 14, 2008
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Airtime would relate to your expiry date, and balance would be how much money is in your account.
For instance, if you were to add money today, your airtime expiry would be 1 year from now. You could add a $25 airtime voucher. When you apply that voucher to your account, it will give you an expiry date of December 18, 2010. However, you could burn through that $25 quickly, and your balance would reach $0, but technically your airtime expiry date would still be December 18, 2010.
4:01 am
December 5, 2009
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OK Thanks.
I have another question regarding the Long-Distance (at the end of my last post). Could you tell me please ? 🙂
1:41 pm
October 14, 2008
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I'll try to answer your second question
My phone is based in Niagara Falls, but when I'm up in Port Elgin Ontario, my phone does tell me to add the 1- in front of the phone call, like a long distance call, but because I'm still within my local calling area, I am only billed the local calling rate.
Local calling areas will vary from province to province.
As for your comment about calling the same area code will incur long distance charges, I personally have never seen that. I have to go by what the official SpeakOut says:
http://speakout7eleven.ca/page.....x.php#q_14
They say that all numbers within the same area code are rated as local calls.
Also, here's a grid which will tell you what calls are local, depending on your area code:
https://www.speakoutwireless.ca/wp-content/uploads/long_distance_matrix_aug82008.pdf
One thing I would definitely do is to give SpeakOut customer service a call.
3:23 pm
December 5, 2009
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😆 Thanks.
I have a fido phone with plan and I'm in Ottawa.
A couple of weeks ago, I called a Kingston area (same 613 code as in Ottawa but 2 hours drive away). I punch in the number normally just like a local call (613-xxx-xxxx). There is a warning that says something like this: Please wait, we are connecting you to a Long distance number. So I hung up.
It's nice to have a warning, especially with 7-11 pre-paid.
2:22 am
May 1, 2009
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Airtime is when your purchased $ amount expires. Your balance can drop even if you don't make a call due to the 911 monthly fee. The amount deducted from your balance will reduce the amount of money you can use for call time but not the airtime expiry date.
