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5:13 pm
there are references to the expiry date on SO minutes changing from 365 days to something shorter. is there any more information on this yet, one way or another?
5:59 pm
October 14, 2008
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Not that I'm aware. SpeakOut tried to offer a $15/30 day expiry top-up, but the plans for it were canceled after the outcry from SpeakOut customers. You may read about it by clicking on the link of the home page.
6:40 pm
thanks for the info 🙂
guess it's SO rather than PCan for me.
9:04 pm
March 15, 2008
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there are references to the expiry date on SO minutes changing from 365 days to something shorter.
Lots of speculation but no hard facts. If, emphasis on IF, it happens there likely won't be any notice, just as there wasn't when SO increased per minute costs a year ago.
10:01 pm
October 14, 2008
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That's true, SpeakOut is not obligated to let us know of any changes before they happen. However, they did ask for feedback about the $15/30 day top-up voucher, before it was implemented, and it was shot down due to the outcry of SpeakOut customers. At least they are listening, and reading 😉
11:14 am
August 21, 2009
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If they did change the expiry date on minutes, would they still have to honor the 365 days for those who have already purchased and activated cards before the change?
11:35 am
March 31, 2007
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emms said:
If they did change the expiry date on minutes, would they still have to honor the 365 days for those who have already purchased and activated cards before the change?
My guess is that they would honour any existing expiry dates but not vouchers that had not yet been activated. Also, they would take the later of a) the existing expiry date and b) the date you add more airtime + the new validity period.
Of course, let's hope it doesn't come to that. We would probably flood their inboxes and call centres at that point.
11:26 am
October 15, 2008
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If they want to change the expiry date, change it to NO EXPIRY please. That's what some operators in Europe are now forced to do by law. It should be the same as with gift cards, which now have no expiry date. I wrote more about this in a separate thread...
10:34 am
August 31, 2009
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Peter said:
My guess is that they would honour any existing expiry dates but not vouchers that had not yet been activated. Also, they would take the later of a) the existing expiry date and b) the date you add more airtime + the new validity period.
The vouchers clearly state that they're good for 365 days, so they can't arbitrarily change the expiry after you've purchased one.
12:27 pm
Goldhead said:
If they want to change the expiry date, change it to NO EXPIRY please. That's what some operators in Europe are now forced to do by law. It should be the same as with gift cards, which now have no expiry date. I wrote more about this in a separate thread...
A no-expiry policy would be ideal for my usage, but it would certainly change the Speakoout business model. What would be really interesting to see is how Speakout's income splits between various users:
a) users who top-up at "day 364", before they use up all their time,
b) users who routinely use up purchased airtime, and top-up to replenish their accounts before 365 days elapse.
Any guesses on what the ratio of a-to-b income is? 50%? 25%? 75%?
