Horrible Rogers Customer Service | Other carriers | Consumer forum

Recently received a Rogers bill with international data roaming charges. They apparently did me a favour by adding a $225 75 MB data plan to my bill without my knowlege or consent. When I called they said my phone was roaming. I didn't use my phone. It became apparent to the agent and myself that I was unaware iPhones have programs running "in the background". Instead of helping me with the issue they argued it.

When I questioned why my phone wouldn't work in the US I was told "they can't guarantee service". Really? That's the only time that's ever happened.

Instead of adding a $225 charage to someone's account, why not just cut service altogether and when the customer calls to enquire, then explain to them about the data roaming. Clearly this is what they did in the instance where I was in the US. Why hadn't they done that when they saw the data charges piling up when I was in the caribbean?

Rogers was sitting on both sides of the fence and there was no arguing - even though we all understood I hadn't used my phone.

so beware when you travel. Have your phone off at all times and kill all applications. I was ignorant to this fact as I am a new iPhone user and wasn't aware.

Instead of working with me for $388.57 the brilliant and forward thinking Senior Manager named Stacey Incident # 554772313 and 554792301 let a $600 a month customer (for all Rogers services) cancel all services and go to another carrier. Brilliant move Stacey, you're definitely headed for the big seat at the top of the corporate ladder. Brilliant!