Koodo's unjustifiable inconvenience | Other carriers | Consumer forum

Koodo customer with deep regrets.

It so happened that my credit card was renewed, since I joined with Koodo. No problem with any other companies I deal with. Amazon, for example, has two drop boxes for month and year; you just update the expiry date and it's done. Not so with Koodo: Their website doesn't accept my credit card, anymore; --there's no way to change the expiry date of your credit card through the website.

I emailed customer service and they told me the only way to fix the problem was to call 611. I spent about an hour with the phone on my ear, microwaving my brains while listening to their obnoxious music, and finally had to hang up.

Since then I've tried multiple times to explain to them (by email) that unless they

pay

for my time, I will NOT call 611 again, EVER; but all they reply, like a broken record, is that I have to call 611. Two months have gone by, and my bill is still unpaid; emails don't seem to work; no solution in the horizon. What's it going to take to make them fix this totally unnecessary problem which THEY created?

They make all their customers have to periodically have to waste hours of their time on the phone, just because they can't pay some javascript kid 500 bucks to fix their website to allow updating one's credit card expiry date online?!?! Not only are they inconveniencing their customers, but in fact it probably costs them millions of dollars a year to pay for customer service people to answer the phones just to update credit card expiry dates... That's why I say this is the most retarded company I've ever had to deal with. Suggesting to them to change the way they do something is hopeless; like talking to robots that were never programmed for the possibility of a customer having a good suggestion.

Well, if they continue to treat *this* customer like his suggestions don't matter at all, I'll start a public awareness campaign that hopefully will cost them millions in lost business.

My advice to anyone is to stay away from Koodo if you plan to pay by credit card.
Or just stay away, period.