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9:32 pm
March 6, 2009
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i try to get a refund on my petro canada mobility phone today and the clerk refuse to give me one and said that they don't do refund on phone and told me to called nokia.
i called petro customer care and they told me that he HAVE to do a refund because it is company policy and she gave him a call. i went back inside and he said that he will charge $20 for the free $5 airtime that i used alto their is still $9 in it. i told him about the 15 days full refund and how it is company policy and he told me to wait as he deal with other customer and phoned some person.
he gave me a hard time again and told me to call customer service which i did but unfortunately it was pass the business hour so i decided to do the refund with what i thought was a $20 charge but he said it would be $25. i got his name and a receipt that said "-66.08″ and he wrote down -25 in a unreadable fashion. i told him to cross it out and do it again. from what i know i should of have gotten my $66.08 but instead i got $40.05? i paid $88.8 total ($20 top-up) what can i do now?
10:27 pm
October 21, 2008
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Honestly, I would have waited till the day after (unless it was late in the 15th day when you decided to return it) and spoke to customer service again instead of taking the $25 hit.
Obviously there is no refund for airtime, especially since you used it.
Speaking of which, you said you bought the phone and used $16 worth of airtime. That's over 1 hour of talking on the phone! Dude! You're not returning the phone cause you changed your mind, you're returning the phone cause you got your use out of it and no longer need it! Damn! I first felt sorry for you, but now I wish the PetroCan guy didn't give you any refund!
What can you do now? You can stop trying to screw the system. If PetroCanada Mobility ever decides to get rid of their return policy it will be because of guys like you.
10:52 pm
March 6, 2009
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i think your misunderstanding the situation. i did the refund because of the new 25/min change that they recently made. the website and customer rep clearly said that i should be getting a full refund -minute used but this guy gave me a really hard time and short change me. i don't see how i am wrong and at fault. it should be at least 88.48-25=63.48.
10:31 am
October 21, 2008
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So you paid $88.48 for a $59 phone and a $20 top-up card and taxes.
First off, that $20 airtime card is not refundable. (plus you used it up).
So you're left with $66.08 ($59 + tax).
At this point, who knows where the additional $25 reduction in your refund came from? No one has any idea who the gas station clerk was talking to. Plus the customer service rep you spoke to on the phone probably didn't have all the information (or probably didn't care). Who knows what condition you returned the phone and packaging in. Who knows?
If it was really that important to you, you should have waiting until the next business day to return the phone, unless you used the phone for a full 15 days (and 64 minutes of airtime) before deciding to return it.
Call PetroCanada customer service. I doubt they can do anything, but it's better than complaining here.
Maybe afterwards you can go to Future Shop, buy a printer, print out 1000 pages, and then return it after 30 days and expect a full refund?
3:57 pm
March 6, 2009
Offline
"You're not returning the phone cause you changed your mind, you're returning the phone cause you got your use out of it and no longer need it! Damn!"
"Maybe afterwards you can go to Future Shop, buy a printer, print out 1000 pages, and then return it after 30 days and expect a full refund?"
i don't know how you jump to those conclusion but i don't appreciate the personal attack. you obviously don't know me and shouldn't be making those. i came in well knowing that i will not be getting a refund on those airtime i paid and i did not use all the airtime that i purchase so you fail again to understand.
who knows? i know who the clerk was and so did the support and the packaging like all my stuff are kept in excellent care not even a single scratch and it came with all the packing including the plastic little bag. i don't know what is your problem. you seem to be complaining more than me and like i said i return it because of the new rate (75/year 25/min) or else i would have been more than happy to keep it. this forum is to talk everything about petro mobility and to let other people know so they can make a better choice. i will definitely try calling petro again on monday. thanks.
