The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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10:21 pm
September 21, 2012
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hi i did everything the guide said and still get unknown network. its giving 3 bars... but when i try and call 611 like the activation said to test it i get *not registered on network*. I did not pay for any minuets yet...kind of scared to now. Will putting money on it solve the problem?
2:26 am
April 22, 2009
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Is the S2 locked? If it is locked to any carrier other than Rogers, you need to unlock the phone for it to work with Speakout.
If you are using an unlocked or Rogers phone, you have to activate the SIM card. Talking to a Speakout representative will activate your card and get you a phone number. Fortunately that does not cost you any money other than the cost of the SIM card. With a zero balance on your activated SIM card, you can call 611, and receive text messages. I believe you have around 30 days to put in money before the SIM gets deactivated. So do not rush putting money in until you can get 611 and incoming text messages working.
If that does not work, see if you can find another Rogers or unlocked phone, and see if the SIM works on that. If you still have problems, there is a small chance the SIM was not properly registered or is defective.
10:03 am
September 21, 2012
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thank you for the reply. I bought a second hand phone and they claimed it was unlocked. How can i check if its locked of not?
10:08 am
December 30, 2010
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you can see 3 bar means it is connecting to the network, so not to worry about locking as you would see a prompt instead.
have you called their 1-877 to activate the SIM ? You cannot activate it from the cell. The first time activation must be done using other means(online or 1-877 on the package).
10:09 am
September 21, 2012
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Oh i just got the activation code sent to phone (arrived literally 12 hours late...seems to be working now thanks for help
10:50 am
December 30, 2010
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AFAIK, you don't need any code to be sent to the phone. I have activate two lines on the basic 1661/c3 phone and later switched to iphone/android and they work just fine. what they sent may be basic APN settings which can always be entered manually.
All that is important is the SIM is recognized by the network(i.e. registered)
2:54 pm
September 19, 2012
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When I called Speakout at 0:30 Thursday morning they said they couldnt get into my account because the system was down temporarily. Perhaps the problems carried over for a while into the day causing some processes to be backed up?
