HELP NEEDED. $50 CREDIT wiped up after 23 sent messages and 7 minutes of call | Phone/Device Issues and Features | Consumer forum

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HELP NEEDED. $50 CREDIT wiped up after 23 sent messages and 7 minutes of call
August 25, 2012
12:22 pm
1983
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August 25, 2012
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Dear All

I just recently purchase the speakout card. Bought a phone with a $50 dollar top up. After less than 23 sent messages(all local numbers) and just barely 7 minutes worth of calls, (6 incoming calls, 1minute worth of outgoing) and barely 5 calls received, my entire worth of $50 credit is down to $0.20. Does anybody know why?

Thanks!

August 25, 2012
12:39 pm
46jimbo
Toronto
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You should have a talk with customer service.

August 25, 2012
12:40 pm
iamdrumming
Niagara Falls
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Just as he said. You should have called customer service first, as they are the only ones who can see what's truly going on.

August 25, 2012
1:16 pm
chimpanzee
vancouver
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just in case, have you top up the 50 credit ? The SIM comes with 5 bucks. so 23 @ 10c + 7 @ 25 = 2.3 + 1.8

kinds of correct that you would only have less than a buck left out of the 5 bucks initial credit.

August 25, 2012
2:26 pm
1983
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August 25, 2012
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hey thanks..special thanks to chimpanzee...yeap silly me..i forgot to top up my account...

thanks!!

August 25, 2012
3:38 pm
chimpanzee
vancouver
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you are welcome, these things happen. i am kind of a sunday driver and the other day after i park my car, forgot to put it to 'P' and cannot take my key out and was wondering for 2 minutes or so thinking what was wrong with my car.

August 26, 2012
8:24 am
46jimbo
Toronto
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March 12, 2009
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Hey, happy you figured out the problem.

Just one comment though. You seem to be more than a 'light' user, so track your costs carefully. You may be better off with one of the add-on plans that Speakout offers.