Trouble trying to activate a new phone and Sim purchsed Dec 24th 2014 | Phone/Device Issues and Features | Consumer forum

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Trouble trying to activate a new phone and Sim purchsed Dec 24th 2014
January 2, 2015
2:46 pm
kinsella07
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January 2, 2015
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Purchased Alcatel OnetouchModel A392A on Dec 24th along with a Sim card and $50.00 airtime from 711 Store.
When try to activate the sim/phone message says the IMEI is incorrect I am using the number on the box.
Phoned the Support # for SO Canada but only get a busy signal or if I get through I am directed to contact Alcatel website which is no help at all.
Short of returning the phone to the store what can I do.
Your advice is welcome.

January 3, 2015
4:29 am
bridonca
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I would return to 7-11 and get another SIM card. If they hassle you, return the phone.

January 3, 2015
8:37 am
46jimbo
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The IMEI number should also be on a sticker often found under the battery. Compare it to the one printed on the box.

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