Virtue 3 battery won't charge | Phone/Device Issues and Features | Consumer forum

Initially posted by mistake in "Announcements". Apologies; can't get rid of topic subject header. Thanks for providing this forum. I am a first time user of speakout services, just bought the Virtue 111. Have set up phone number and activated phone online. Now waiting many hours for charge. All I see on screen is battery with lightning bolt, can't turn phone on. Any ideas? (Not new to smartphones - have another Android phone - but new to this one. Have checked forums and faqs for an answer to this problem but dnt see anything.)