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5:30 pm
July 21, 2017
Offline
This is nuts
Web page useless won't send me registration email. Can't activate sim
No response customer support from web contact
Call phone number get to activation and it will only Accept 7 digits of 9 digit SIM card activation
Voice customer support just hung up after 5minutes hold
Why is this so difficult ???
11:42 am
January 18, 2009
Offline
Read the top page banner on their site!
System Maintenance Notice
My Account, Value Plan Purchases and Phone/SIM activations will be unavailable between 8:00pm PST - Saturday July 22nd and 10:00am PST - Sunday July 23rd
as we are performing scheduled maintenance.
3:58 pm
July 21, 2017
Offline
Yes I understand that,
It was before this date that I was having these issues.
Example web page not sending email to register online account.
As well the dial in activate a sim, not letting me punch in 9 digits.
All this was before the system outage. As you can see I posted 21
4:26 pm
October 14, 2008
Offline
Try it again after the planned outage. When trying to activate a sim card, I always prefer to call them, rather than trying to do it on the website. It's better to have someone walk through it on the phone.
12:50 pm
July 21, 2017
Offline
Worse experience ever,
Purchased SIM card , couldn't activate it. Web page won't let me create a account with mobile device, phone number on SIM card won't allow me to activate. Customer service put me on hold for 5 minutes then hangs up.
Web page customer support takes 2-3 days to respond.
Finally figured out had to use desktop to make account. And customer support says phone number in sim instructions is incorrect.
Just next level stupid
1:58 pm
May 2, 2009
Offline
We activated a new SIM on Tuesday evening (July 25), using a PC browser, at their web page. Worked immediately, with no problems of any kind. Phone can now make and receive calls.
(However, we did have difficulty setting up the voice mail. We did call our own number, using our mobile phone with the new SIM installed, but we did not get the voice prompts that the procedure said would occur.)
