The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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2:13 pm
Hi - we use our speakout phone for limited use and find it quite convenient.
We just discovered our balance was down to $.04 when we did not think it should be that low (expected $~25 or so).
I contacted Customer Service and after checking into records they told us we had been billed $29.50 for a 118 minute call on Feb 21. Given we only use the phone for 1 to 2 minute calls clearly something was not right.
I spoke with the CSR manager who said we must not have hung up the cell phone and the status of the phone at the other end did not matter (it was our home phone). He indicated he could give us a $5 credit but that was all he could do.
I recognize that we probably did make the mistake (my wife uses the phone so we will blame her (smiles)) but wonder if more than $5 compensation is reasonable. As I say we are happy with the phone otherwise but it really is not that hard to inadvertenly not click the hang up button (assuming that is what we did).
Anyone else have a similar experience and / or thoughts?
1:23 pm
March 15, 2008
Offline
Since no one else has answered...
I realize it sucks, but AFAIK every carrier, landline or cell, works the same way. You're responsible for what you do (or don't do) with your phone line. It's your responsibility to make sure the line is disconnected when your call ends.
I suppose you could consider yourself lucky that this happened on a prepaid phone with only ~$25 of airtime balance. If it had happened on a post-paid phone the call could have remained connected for many hours (days?) and you'd have got a bill for many, many times as much.
