Data error drained my account $134.93 without any notification - no refund! | Reviews | Consumer forum

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Data error drained my account $134.93 without any notification - no refund!
May 4, 2017
8:49 am
NavyPadre
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May 4, 2017
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In 1/12 days after just signing up for 100 MB of data. Speakout stated that I had used over 500 MB. Not according to my phone records. I have an automatic shutoff activated. After talking to customer service they stated I was notified by text at 80% and 100% data usage. Not according to my phone. Interestingly I have record of top ups and expiry date reminders. CRTC does NOT cover overages for prepaid accounts. Speakout knows this and happily gave me the CRTC complaints number. I hope this note saves one other from being ripped off by the Speak Out's data scam. I am out of pocket $134.93 extra charges before my money was gone. Good thing I did not have auto top-up.

May 4, 2017
12:09 pm
46jimbo
Toronto
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Thanks for the heads up. Speakout seems to have a knack for keeping their customers loyal and going the extra mile when things go wrong.sf-cool_gif

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