The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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4:22 pm
January 9, 2017
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I have been trying to reach their customer service department for 5 days. Finally, I reached someone today. Their system says they are experiencing greater than normal call volumes and ask you to hold and then, after sever minutes, hang-up on you! I was trying to resolve an issue I had with activating a new SIM on my existing account/phone number. The CS rep told me I should have known better and that it was my fault that it would be necessary for me to go out and buy another SIM card. So obnoxious! I'll be looking for another provider.
5:44 pm
January 10, 2017
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I agree, have been corresponding with "customer service" for over a week just to move a new # they imposed on my new phone to my old account and re-use my old number. Had to resort to this because there is no direct online way to do a sim card swap (old phone was full-size sim, new phone is mini-sim), and of course the phone system just wastes your time then cuts you off. Have never experienced such awful customer service. Even Aeroplan, notorious for bad service, will let you wait for over 90 minutes BUT NOT HANG UP ON YOU.
Will soon be contacting these folks unless they get their act together.
http://www.ccts-cprst.ca/
