rogers was more accommodating than SO sad to say....unlocking phones for use in usa | Speak Out in other countries | Consumer forum

have had 3 phones on SO for 2 years, very happy!
BUT, now they are quoting "policy" like the big guys...

simple request:
asked them to unlock 2 of my phones for my trip to usa (so i can buy a cheap sim there, have emergency phone, and resume speakout upon my return)
i live frugallly, single mom to 3, which is why i loved speakout to this point.
i wanted to not have to purchase temorary phones when ours will work

first, a canned email back, saying new process and form, wait until september 1 AND a charge!
second, i clarify because they have always been so helpful and friendly.

NOPE!.
quoting policy and flat out refusal.

INTERESTINGLY, i called ROGERS....
(nokia c3 and jamma 5130)
-can purchase same phones as I have
-can purchase 1 year air now (same price $100)
AND they will happily unlock the phones for my trip
plus, I can top up air on-line......

suddenly, the "big guys"seem a lot more attractive......

i am not even their customer, but they were willing to listen to common sense....

its unfortunate, but I guess as SO grows and adds all the "fancy frills", it was bound to happen
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------

Hello,

We are working on a new process which will streamline and prevent errors in the process. Until the process is finalized, we are unable to provide unlock codes.

Customer Care
On 2011-08-08, at 10:47 PM, a loyal SO customer wrote:

> I am leaving for vacation with my children on fri aug 12/11.
> Did I understand from your response that you are asking me to wait until you have a "form" developed in Septeber!!??
> Please advise..
> loyal SO customer
> ------Original Message------
> From: Customer Care
> To: loyal SO customer
> Subject: Fwd: Contact Us Form Submission
> Sent: Aug 5, 2011 9:21 AM
>
> Hello
>
> Thank you for contacting customer care with your unlock code request. Due to popular demand, we are working to improve the unlock code process. We anticipate having this new process in place by September 1.
>
> Please be advised that the new process will introduce an unlocking code processing fee of $25. This processing fee will be collected from your existing account balance.
>
> We will keep your current request, and will reach out to you again prior to generating the code to get confirmation on the unlock code processing fee.
>
> IMPORTANT NOTE: WE WILL NOT COLLECT THE UNLOCKING CODE PROCESSING FEE UNTIL WE GET YOUR PRIOR CONSENT ONCE THE NEW PROCESS IS AVAILABLE.
>
> Thank you for contacting Ztar Mobile
>
> Customer Care