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New Phone - defective battery or defective phone?
January 2, 2010
8:59 pm
8:59 pm
VirtualOne
Vancouver, BC
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Forum Posts: 20
Member Since:
February 8, 2009
February 8, 2009
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Re-post:
https://www.speakoutwireless.ca/speak/technical-service-details/new-phone-1/#p14831
I haven't taken my phone back to check whether the problem is with the battery or the phone itself and won't be able to until Monday. I'd like to know what I can expect when I take it in: ie, does SO have test batteries to determine the problem? and if the phone itself is defective, is my phone replaced immediately or? 😕
January 3, 2010
12:05 am
12:05 am
Jamesey
Alberta
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Forum Posts: 127
Member Since:
August 31, 2009
August 31, 2009
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Call SpeakOut and ask what to do. It would seem that the correct thing to do with a new phone is to return it for a replacement/refund. All provinces have consumer protection laws that cover defective goods.
