The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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7:12 pm
August 29, 2012
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FYI, to those wondering, I topped-up my account today, mistakenly one day after my minutes expired and my previous balance did not rollover. I spoke with a CSR to see if I could get my balance restored and was told "we don't do refunds". Although I didn't think it would change her mind, I did mention there was a family emergency that occurred from Sunday until today, which was why I was a day late. I ended up losing $15-$20. Just a word of warning to everyone to be vigilant and not let their minutes expire!
7:44 pm
December 30, 2010
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that is always the case for all the prepaid i have used.
however, legally they are on thin ice but who dare to spend the time and effort to argue.
9:33 am
October 7, 2011
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I do not want to sound callous, but you did have 365 days in which to top up. Kind of silly to wait to the very last second.
