The Unofficial 7-Eleven Speak Out Wireless Canada Consumer Page 
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9:19 am
October 4, 2016
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I have had a Speakout Nokia for at least 5 years and it does not get any bars when I am at Yonge and Carlton and some other locations in the downtown Toronto Yonge corridor. I contacted speakout and they said that Rogers is the provider and they cannot do anything for me. Since I see lots of people using cell phones at this busy intersection, I am sure that Rogers has a cell tower in that area. Speakout suggested that it might be a problem with my phone, but my phone gets excellent reception in other downtown areas. Does anyone else have this problem? Any suggestions on how to get it fixed.
The irony is that 7/11 has a store at that corner!
1:04 pm
October 14, 2008
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It just might be your phone, as others have suggested, especially if your phone is old. It might have trouble trading off from one tower to the next. It might be time to get a new phone. Some of them are decent and reasonably priced.
6:57 pm
October 4, 2016
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Do you know if I buy a new phone from 7/11 and it still has this signal problem, will I get a full refund?
7:24 pm
October 14, 2008
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If the phone is defective, then there should be a refund. From the official site:
https://www.speakout7eleven.ca/support/prepaid-phone-questions#phone-not-working
Keep in mind, you don't necessarily have to buy from SpeakOut. Just makes sure it's an unlocked phone that uses the North American GSM bands. Phones locked to Rogers will work as well.
