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4:30 pm
has anyone heard of this?
I ported my bell mobility phone # to SO. One of the reasons I did that is so that I can communicate with SMSs with Europe (GSM providers).
After the port was completed, it turned out that I can send an SMS to Europe, but can't receive. I asked a colleague for a favour and it turned out that his SO phone number can receive an SMS from the same european phone number which tells me that the problem is with my phone number.
After a month of constant conversations with SO tech support (all of them pretty useless; they even went to the extent to suggest that I had damaged the SIM card while putting it in the phone) they finally admitted that this is a technical problem that exists with porting and it is known to carriers all over the world. "Unfortunately, they cannot tell me how long it will take to fix it but, hey, if I want to change my phone number, the problem will go away on its own"
Can anyone offer any meaningful comments to this bizarre statement?
thanks very much for listening 🙂
9:51 am
so, nobody, eh?
maybe I am the only one affected which explains why SO doesn't wanna bother with fixing it ???
12:06 pm
March 15, 2008
Offline
You might want to try Googling to see if this is indeed "a technical problem that exists with porting and it is known to carriers all over the world."
All I can tell you is that my phone number was ported from BM and, while I have no trouble getting SMS on it, I've never tried to do SMS to/from Europe. (IOW my SIM may have the same problem.)
3:01 pm
I've worked with a mobile phone service company that sells various mobile services from games, ringtones, social networking and SMS message subscriptions. There is a service that we subscribe to that tells what provider your phone number is linked to, this helps the SMS provider from determining how to send and bill to that number. My guess is that the european phone company that your friend's phone uses has not updated their link to your phone number.
When you port your number from Bell to SO(rogers), Bell will send out a notice saying that 604-xxxxxx is no longer with them, Then rogers will send out a notice that 604-xxxxx is now with rogers.
Try and see if you can receive sms from Fido, Telus (not rogers or bell). If you can, chances are the european phone company has not properly updated their phone/provider list and is still routing your SMS to bell via CDMA protocol. Thats why you are not receiving the SMS from europe. However if you cannot receive sms from Fido and Telus, there might be a problem in SO's(roger) side
2:56 pm
August 19, 2011
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Unfortunately I have this same problem. I bought 2 SO sims from 7-11 yesterday ported from fido, my wife sims ported succesfully but mine is not (100%, I can make/receive call but can't receive SMS).
my wife sim => activate => get a SO phone # => call SO to port fido phone number => get a msg from SO saying the number is ported successfully from fido => Can send & receive msg.
my sim => activate => get a SO phone # => call SO to port fido phone number => Did not receive any msg But the number is actually ported successfully because I can make/receive call but I can only send SMS but not receive.
No idea which part went wrong other than the process of porting number from fido gone wrong...
11:45 pm
August 19, 2011
Offline
Ok, just in case my experience help the unfortunate soul out there having same bad luck as me. My phone (Xperia X8 unlocked purchase in US) able to receive SMS now. My guess is the problem is the phone not SO or the number porting process. The way I figured it out is simple, if I put my sim card to other phone it all works fine and when I put my wife sim card in my phone hers stop receiving sms as well.
The next thing is how do I fix this problem? Did some google and someone said if you upgrade your Android OS might able to rectify this problem. So I went through the process to update my Xperia X8 to Android 2.1, the funny part is the update failed but mysteriously my phone able to start receiving the sms now.
Anyway…
