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12:12 am
June 12, 2009
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I read the FAQ, but I still have a few questions about porting my number, and I'd really appreciate the help.
1) Exactly what information do I need to complete the port? I'm coming from a virgin lg 160.
2) I heard that an EMEI number was required from my old phone, but I can't seem to find this under the battery... all I see is MEID, is that the same thing?
If so, there is both a DEC and HEX version, which one do I need?
3) Should I activate my SO phone before requesting the port?
Thank you!
7:19 am
October 14, 2008
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1. You will need the IMEI (serial number of the phone). That way SO knows you are really the owner. You also might need the voicemail password.
The SO phone comes pre-activated, so you wouldn't need to do that.
8:23 am
June 12, 2009
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I just found out that Virgin is a CDMA network, which means that my phone does not have a IMEI#.
The label behind the battery lists three numbers: SN (Serial number), MEID DEC (Decimal) and MEID HEX. Which of these will be needed for the port?
8:26 am
March 15, 2008
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1) Exactly what information do I need to complete the port? I'm coming from a virgin lg 160.
You'll need to prove that it's your phone number and your phone. The specifics depend on your old carrier, for instance depending on whether you have an account with them (as you would on a contract.)
2) I heard that an EMEI number was required from my old phone, but I can't seem to find this under the battery... all I see is MEID, is that the same thing?
IMEI is a GSM term. Your phone is CDMA for which the serial number is called ESN. I imagine SO will accept either decimal or hex representations.
3) Should I activate my SO phone before requesting the port?
Your SO phone comes preactivated with a phone number already assigned. Porting simply replaces this number wiith your old number from Virgin.
Your best bet BTW is to call SO CS and ask them the above questions for your specific carrier and plan. If you prefer, you can do this before you buy a SO phone. The CS 1-800 is on the home page of this site.
3:14 pm
May 22, 2009
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How about logging into your account at virginmobile dot ca? Once there, there is a "Phone" tab. Click on that and it will show your phone and it's ESN number.
3:47 pm
June 12, 2009
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Rob said:
How about logging into your account at virginmobile dot ca? Once there, there is a "Phone" tab. Click on that and it will show your phone and it's ESN number.
I tried this, and the SO staff thinks it won't work since it has letters in the code... they sent the request to virgin mobile anyway, so we'll see what happens.
9:24 pm
March 15, 2008
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SO staff thinks it won't work since it has letters in the code
That sounds like the hexadecimal representation of the ESN. Virgin's computer should be able to convert it to decimal or compare it to the number they have on file for your account.
