received a new picture/video message but cannot retrieve | Technical service details | Consumer forum

I have a Nokia 1112 with basic SO prepaid. I receive a text from a contact as follows:
Rogers service Msg: You have received a new picture/video message. Please go to http://www.rogers.com/photos to retrieve your content. Your Message ID is: xxxxxx
So I use my computer and goto http://www.rogers.com/photos where I enter my phone number and message ID. However the page can never retrieve the content (the request never finishes and i get a connection reset error on my computer's browser).
Is this a known problem with SO/what do I need to get this to work?