Voicemail charges clarification. Customer support tells a different story. | Technical service details | Consumer forum

Please consider registering
guest

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Go to Bottom
No permission to create posts
sp_Feed Topic RSS sp_TopicIcon
Voicemail charges clarification. Customer support tells a different story.
October 11, 2018
11:44 am
reel
Newbie
Members
Forum Posts: 1
Member Since:
October 11, 2018
sp_UserOfflineSmall Offline
Go to Top
1sp_Permalink sp_Print

I'm debating switching over the Speak Out as I am getting lots of spam voicemail/texts on another provider and end up having to pay out a good amount money on my current balance. This is adding up quickly.

I noticed that FAQ #9 states the following:

You are not charged for the time that other callers spend leaving messages on your voicemail.

Is this still the case as of October 11, 2018?

A customer representative from Speak Out that I spoke with at 1-866-310-1023 was quite adamant that you will be charged airtime rates when others leave messages via voicemail.

Can someone please confirm or deny this claim?

Thanks.

October 11, 2018
5:08 pm
iamdrumming
Niagara Falls
Moderator
Moderators
Forum Posts: 2053
Member Since:
October 14, 2008
sp_UserOfflineSmall Offline
Go to Top
2sp_Permalink sp_Print

You will not be charged when someone just leaves you a voicemail. Of course, you will be charged airtime when you access voicemail from your SpeakOut phone.

The customer service rep who told you that was just plain wrong.

No permission to create posts
sp_Feed All RSS
Go to top